Page 25 - Magazine
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  portal
veka group 01282 716611
PVC-U systems supplier VEKA Group has launched a brand new marketing portal for VEKA and Halo customers and members of Independent Network and the Installer Programme.
Marketing Director Dawn Stockell explains: “Customers were delighted when we unveiled our industry-leading, innovative web-to-print portals. These allowed them to sign in and personalise professionally written and designed brochures, adverts and more, at the touch of a button and a fraction of the cost they might have expected. All items were pre- populated with address details and logo, so it took minimal effort to order a ‘bespoke’ set of literature. This offering built up over time and each aspect went live as soon as it was
paperless thermoseal group 0121 331 3950
Thermoseal Group has installed a new order tracking and delivery system which is the final stage in achieving a completely paperless sales order processing service to customers.
Residence 9 offers foiled dual colours as standard across the range, with options such as Eclectic Grey outside and life like English Oak on the inside helping to create the appearance of a composite window including through rebate foiling, yet with all the benefits of low maintenance PVCu.
With colour now accounting for over 35-40% of profile sales for the big systems companies, it is only thanks to the unique business model of The Residence Collection that they can offer dual colour combinations from Residence 9 stock, with outstanding OTIF capabilities.
finishes for
Windows and doors are now starting to be viewed as furniture that’s part of the overall fabric of the home and this is a considerable change in mindset from the standardised white PVCu replacement windows that have dominated the market for several decades.
dual colour demand
   residence collection
01452 348650
  ready, which led to more than one username and password being required. “Successful marketing support is not just the provision of services, but also how they are delivered. We want customers and members to thoroughly understand what is available and exactly how to use it. That’s why we decided to overhaul the existing portal system to make it even more useful. The marketing portal is a fantastic ‘all in one’ online resource of marketing materials which is accessed by a single sign in. Simple as that! No more remembering multiple usernames and passwords. Everything’s in one place and tailored to you. One login can potentially enable you to; order branded workwear and brochures, personalise literature, search a high res image library of products you offer, access digital assets such as web banners and Facebook Adverts, manage and store all sales leads and control various elements of your website. Some users can even access templated T&Cs, contracts and more.”
their
investment.
 While grained white internal finishes amount for the larger proportion of sales, it’s the alternative options for English Oak or even the unique Cotswold Biscuit inside and No. 10 outside, that are really capturing the imagination of consumers. English Oak inside and out makes for the ultimate timber effect window with traditional joints and hardware, while other colour combinations offer the appearance of painted timber or composite windows and doors. Either way Residence 9 redefines the way in which we view PVCu window design, colour and form.
Sarah Hitchings, sales and marketing director commented: ‘Dual colour is much more than just a white internal grain as we have the most authentic timber effect window, numerous composite options and other design details that are unique to our collection.
 There’s a certain type of discerning homeowner that wants a window with the pedigree of Residence 9 and similarly they want near bespoke
She continued: ‘As a small boutique systems house, we can afford to be led by product design and that’s something that enables our customers to build a better and more rewarding business model. With unrivalled marketing and a business support programme, we’re actively working together with our manufacturers and installers for joint success.’
    issued with a device pre-loaded with all deliveries for the day, organised in order of allocated routes. All customer contact details and telephone numbers are also pre-loaded so the driver can contact customers as required.
    As well as doing its bit for the environment, this system provides a multitude of benefits to customers including real-time tracking and satellite location of deliveries, as well as same-day e-mailed delivery notes and invoices.
“Once the items are dispatched, the customer receives an e-mail to say their order is on route. These routes are then tracked from our offices and timings are updated in line with driver location so our sales order processing teams can update customers with when their delivery is due for arrival and notify them of any delays. Satellite navigation also ensures drivers are re-routed to reduce hold-ups.
With 21 vehicles delivering over 2,000 insulated glass components from its 4 UK sites, including two of the industry’s highest performance warm edge spacers – Thermobar and Thermoflex - this new tracking system complements the Group’s earlier- installed bar coding system to ensure that delivery errors are minimised and its teams work together to provide prompt and reliable deliveries. Gwain Paterson MD explains: “All of our drivers are now
“On arrival at site the driver has a tick-list of items to be delivered which are checked off with the customer on receipt of the order. As items are selected and signed for on our digital device, this then triggers same-day emails to customers with the delivery note and invoice. The email addresses these are delivered to can be separate e-mail address of customers’ choice. “This system also means we can keep in constant contact with our drivers. In the interests of our staff wellbeing and also to reduce vehicle down-time we have built additional features into the system, including prompts for vehicle checks where our drivers can log and photograph any issues
so that we can arrange speedier vehicle maintenance. We can also make certain that our drivers take adequate breaks.
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south west vision - may 2018
“As a bespoke addition to this system, we can also track our stillage’s to ensure that these are returned to our manufacturing site for re-filling and re-delivery.
“We would like to extend a big thank you to all those involved in the initial trials of this system.”





































































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